Quick Answers
Welcome to our Quick Answers section! Here, we aim to swiftly answer any question you may have about our store.
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If you need any help, don't hesitate to reach out to us - we're here to help!
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- Rochelle + Michaela
FREQUENTLY ASKED QUESTIONS
Hand-Stamped West Coast Clothing
At The Mossy Coast, we hand-stamp each shirt with care and dedication to each design. We embrace the uniqueness in every piece, so please expect slight variations in placement and coloring. Rest assured, we put all our love and attention into creating something truly special for you.
Welcome to The Mossy Coast, where every shirt is an exciting story waiting to be shared! Our amazing, high-quality tees are hand-stamped with real nature, ensuring a unique touch in every piece. With their perfect long fit pre-shrunk comfort, these garments are more than just clothing—they're conversation starters that connect you to the beauty of the outdoors. Dive into the artistry of nature with us and wear your passion proudly!
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Check out our Instagram to explore our exciting stamping process!
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Size Charts
To help you find the perfect fit, we have size charts available for each product. Simply visit the photo section of the product page, where you’ll find the size chart tailored to that specific item. If you have any questions about sizing or need assistance, feel free to reach out to us. We're happy to help!
Shipping
We offer flat-rate shipping within Canada for $15, with international shipping starting at $20. Express shipping is available upon request.
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Please note, we do not use Canada Post for delivery, unless the address is a PO Box. For all other addresses, we use trusted couriers to deliver your package directly to your door.
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As each shirt is hand-stamped with real logs, please allow 1-3 days for processing. Once your order is shipped, you will receive a confirmation email with tracking details.
​For pick-up orders, we’ll send a confirmation when your order is ready for collection at our store during operating hours.
If you have any questions or need assistance, please don’t hesitate to contact us!
Notes - Please check your Junk mail as our emails sometimes will go there unfortunately. Thank you for your patience and support!
Returns + Exchanges
We want you to love your purchase! If you’re not completely satisfied, you can return or exchange items within 14 days of receipt. To be eligible for a return or exchange, items must be unused, undamaged, and in their original packaging with tags attached.
Email us at themossycoast@outlook.com
or fill out the contact form below to request a return or exchange.
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Prepare Your Item: Ensure the item is unused, undamaged, and in its original packaging with tags attached.
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Ship the Item Back: Once your return or exchange request is approved, we’ll provide you with instructions on how to return the item. You will be responsible for return shipping, unless the item is defective or incorrect.
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Refund or Exchange: After we receive and inspect the item, we will process your refund to the original payment method or send out your exchange.
Non-returnable items: Sale items, custom orders, and pierced jewelry are not eligible for returns or exchanges for hygiene reasons.
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Important Product Information Update
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As we continue to refine and update our product listings, please note that we are a small team with limited hours each month dedicated to website improvements. We appreciate your patience during this process.
Most of our t-shirts feature unisex sizing unless otherwise specified in the product description. Crafted from pre-shrunk, high-quality materials, our tees offer a longer length that is especially suited for the West Coast style.
If you have any questions or concerns, please don’t hesitate to reach out to us at themossycoast@outlook.com or via the contact form below. We hope this information helps, and we look forward to stamping your tee!
WEARABLE WEST COAST ART
Browse with Confidence
Welcome to our collection! Each shirt is hand-stamped with love and care, reflecting our passion for what we do. Our unique process ensures that every piece is one-of-a-kind, just like you. We’re excited to share creations with you!